San Antonio Ad Agency Celebrates Anniversary

22 07 2009

It’s hard to believe that I’ve had Creative Noggin for 9 years now. Seems like just yesterday I was trudging through agency cubicle land, bleary-eyed with my daily Diet Coke in hand. And just the other day, I celebrated one year with my business partner, Tracy Marlowe. Although we simply celebrated with a quiet lunch before a meeting with one of our web partners, we reflected on how fast the past year has gone by.

Tracy Marlowe & Trish McCabe Rawls
Tracy Marlowe & Trish McCabe Rawls

I had always liked having “my own deal”  but one of the best business decisions I made was to partner with a smart and experienced account director. I always wanted a partner – even from day 1 nine years ago. But never really met anyone I trusted and felt right about. Until Tracy and I started working together a few years ago. We both have the same work ethic — work hard, work smart, produce great results and let your pedestals hold plants in your back yard instead of yourself.

So this is simply a shout out to Tracy. They say that to better yourself, you should surround yourself with people you can learn from. Thanks to Tracy, I do that every day. (Although sometimes reluctantly.) For those of you who have not had the privilege of meeting her, she is a blond concoction of energy, enthusiasm, intelligence and grace.

Here’s to another year chickadee!

By Trish McCabe Rawls





Seth Godin knows it’s all about trust

19 06 2009

I was just reading Seth Godin’s current blog post about “Two ways to build trust.”    As I read it, I kept saying to myself, “Uh huh!  Yes!  Yeah!  Oh, that’s so true!” 

He hit home on a very simple concept that seems fairly common sense, yet there are still so many companies out there who just don’t get the point.

Let me give you the gist. 

As consumers, we are more likely to do business with companies we trust, right? 

Of course, you say.  That’s an easy answer.

Well then why is it that there are still so many companies out there who aren’t up front with the core information that consumers are looking for?  Whose websites make you jump through hoops to find out price, to fill out forms to gather basic information that should be right up front, who try to use bells and whistles, with gimmicky marketing to try and get your business. 

What does that do?  It puts you on the defense.  It makes you feel cautious.  And from my experience, less likely to engage.

As consumers we just want the basic information that we are looking for on products and services given in a forthright, upfront and informative manner.  It should be easy to find.  Easy to read.  Easy to share.  And easy to get back to. 

Divulge a little.  You don’t have to give away the farm!  But it should be enough to show your consumer the nature of your company, your products and services, and that you truly care about their business and aren’t going to put them through the old fashioned used car salesman selling cycle when they finally decide to engage with you.

And guess what.  If you make it easy and develop a trust with your customer…they’ll tell all their friends about it and help your business tenfold.

It’s not enough to have great products and smart business practices.  If you put your customers on the defense right from the start and don’t seem human and like you care, they’re going to go someplace else.

It’s as simple as that.

by Tracy Marlowe





Embracing Competition

7 06 2009

Ahhh. Competition. It’s one of the most critical elements we consider when developing marketing strategies for a client. The mere mention of the word can make one sit a little straighter and feel a little more defensive.

But it doesn’t have to.

I overheard a conversation at my son’s t-ball game the other day and it got me thinking about competition. The husband of a friend of mine owns a small jewelry store in my area and there is another jewelry chain coming into town.

My friend (who’s husband owns the first small jewelry store) was asked by another woman how her husband felt about this new store coming to town. She was very upbeat and positive. Instead of the expected defensive nature, she was in fact, genuinely unbothered by it. She knew that this store did not deal in custom orders and felt their presence might actually provide them MORE business. This new store had already sent business their way in the past and they already were friendly with the owners and shared a mutual respect.

I remember when my husband had a brief stint as a gallery owner in a small Hill Country town. Instead of other gallery owners feeling threatened upon announcement of this new gallery, I was surprised to find them welcoming it with open arms. As a marketer, I’m not sure why that surprised me. But their logic was that the more galleries that came to this town, the more people would think of this town as an “art destination”  and then the more people they would get to THEIR own galleries.

It is so easy to want to “take the gloves off” when we hear about a new competitor. But before you start imagining yourself stepping on their head to get up the ladder, remember some important things.

1. Are they really competition? Just because they are in the same industry, do they serve the exact same clientele. (My jewelry friend, for example.)

2. If they don’t, great—embrace them. You never know when you can scratch their back and they can scratch yours.  The gallery my husband owned was a photo gallery. The other galleries were traditional art. Somewhat different targets. So we all worked collaboratively to create an annual event to draw art lovers. Now there are  numerous galleries and the event is still going strong — 10 years later. As another example, our gallery did not provide framing, but because they had been so encouraging to us, we sent all framing work to one of the other galleries. If we had received negative vibes, I’m not so sure we’d have felt so giving.

3. If they do, bummer—but still embrace them. Congratulations! You just got a whole new incentive to “up your game.” It would be pretty boring if the swimmers in the Olympics swam by themselves individually. What makes them go faster and break all those records? It’s not the fans looking on saying “He’s so great!” It’s the swimmer seeing someone only one hundredth of a second behind him. (OK, maybe those new body girdles have a little to do with it.) But having competition is what makes our blood pump. You might even uncover some nugget of gold that you never knew you had in you.

4. Analyze them. Do you really think they are better than you? Then instead of going and sulking in the corner, analyze them and figure out why? Do they have a better product? Better marketing? Better attitude or brand? What could you be doing better? On the other side of the coin, figure out what YOU have that they don’t. In other words, get to know them as well as you know yourself.

5. Use your competitive energy wisely. Don’t worry about keeping tabs on all your competitors. It will just eat you alive. Back to the swimming scenario—that swimmer is only concerned with the 1, 2 or 3 swimmers that are the closest to him. Trust me, he’s not worried about the guy 50 yards back just because he’s in the same pool.

This applies to small jewelry stores and large mega-corporations. Remember truly understanding what your competition means to you could be the difference between the survival or demise of your business.

Want more? Here’s a great article on this very topic. Among the many great lines is this: “Truth is, we succeed or fail in business largely due to our attitude and character, than on circumstances.”

By Trish McCabe Rawls





TweetCampSA is right around the corner!

2 06 2009

We’re getting really excited about TweetCampSA, which is right around the corner on July 18th.  Creative Noggin has sponsored this great educational business camp because we are fired up about microblogging and how it can help people and businesses to develop their brand. 

Although microblogging has been around for a while, it has recently captured quite a bit of media attention and, thus, created a large stir in the business community so more and more companies and business folks are jumping on the bandwagon.  That just translates into a much more robust microblogging community for us all!

TweetCampSA is going to offer San Antonio individuals and business people the chance to learn the tricks of the trade from experienced microbloggers.

Interested?  Check out their site!  And be sure to register quickly because seats are limited and are filling up quickly.

Hope to see you there!





A huge YES to Internet Marketing. Even if you don’t need it.

27 05 2009

We have a client who had a long-time website that had, like most website, stood out there on the web as basically a brochure for the company.  Who was going to the site?  Mostly people who had heard about the company and were seeking additional information.  Most of their traffic came from email blasts and search engine searches of the company name. 

Enter our company.  We gave them a proposal which included a website update, social marketing and SEO in additional to several other marketing components, including collateral, etc..  They asked what the priorities were in our plan and we quickly responded, “The website.”

They were puzzled.  “But more than 95% of our business comes from referrals.  And we didn’t get a single client through our website last year.  That doesn’t make sense.”

We explained that, since their primary market was aged 26-32 and would be in an information gathering state of mind when they came to them, the Internet was a logical medium for engaging this market.  Especially since they were spread across the country. 

They were a great client, because even though it was outside of their comfort zone, they decided to trust us, as the experts, and invest in some updates. 

So four months and a website update, SEO, blog and Facebook page later…they are now proud believers in the power of the Internet.  The very first month that we implemented some simple SEO practices, they received 19 new applicants through their website.  They were excited and amazed.  And we’re happy to say that their success has continued to blossom.

The moral of all of this?  Two things.  First, just because you’re using a medium or marketing tactic and it hasn’t worked for you doesn’t mean it doesn’t work.  You may not be strategically using it to it’s best potential.

And second.  Basically, history is not always the best predictor of future failures or successes.  The world is changing and different markets and generations act differently than the ones preceding them.  Keep your mind open, continue to learn and trust people who are experts.

I know I could fly fish all day in one spot and never get a single bite.  But with an experienced guide who can help me better understand timing, tell me what rock or tree branch to cast under, what flies to use, and even how to reel a bite in once I’ve gotten a nibble, I could catch a boat load in the same exact spot. 

by Tracy Marlowe





Can you ever stop branding?

22 05 2009

At a meeting the other day, Tracy and I were asked a question we had never really been asked before.

“So, when can we stop ‘branding’?” the client asked.

This particular client had really stepped out of its comfort zone and ramped up branding efforts in order to make its public persona match the incredible level of its service. For companies that have never done a true branding exercise, this takes a great amount of trust in their marketing partner, not to mention a bit of money from their accounting department. So kudos to them!

When a company launches its first major branding campaign there is always a honeymoon phase—the time when the company, its employees, and the public is interested in this new look, attitude or personality. The “branding high” I like to call it. As this phase slows, the client is left wondering “what’s next.”

Tracy and I both looked at each other knowing he was was expecting us to give him a date—or at least a vague time frame—but we knew that he really knew the answer. And we almost simultaneously said:

“Never.”

That is the whole point of branding. You want to establish a consistent look and message—a personality, a promise that your customers can come to know. It describes you so perfectly that you can’t imagine presenting another side. Hence the definition of “brand”: to “indelibly mark something — meaning it never goes away.”

With further prodding we realized that what was really at the heart of the concern was making any future branding accountable to the number crunchers. While most branding work is measurable to a degree, it is not like a price and item direct mail piece for a widget that you can easily justify by the widget sales. But you can tell over time by pre and post research studies if your branding is working. And for this client, it has been.

I’ll segue for just a minute.  The purpose of branding is to create an emotional connection, establish a memorable and desirable image so when the time comes for a consumer to consider your product, they will have strong feelings about it.  Price and item advertising with NO brand, is meant to merely solicit a response and does NOT have any emotional connection.

Knowing the client was concerned about justifying further costs to the accounting team we explained that once a brand is established, (or well on its way) and especially in these economic times, there are ways to make your advertising vehicles work a little harder for you. For example, I’m sure all of these land developers would love to just have big ads touting the beauty of their development. But right now, they have got to leverage those ads with some strong call to action offers to get potential buyers in the door. Or you might see companies that previously ran beautiful TV spots now putting offers at the end. That’s okay — as long as the brand stays intact.

Part of the problem is the various definitions of branding. Branding is not the vehicle (ie. TV, national ads, radio, etc) — it’s the message and personality. A good marketing partner will always consider your needs, budget and goals while developing a marketing plan that doesn’t have to sacrifice your brand.

by Trish McCabe Rawls





San Antonio Marketing and Ad Agency Opts to go Virtual

11 05 2009

Creative Noggin was recently featured in an article in the San Antonio Business Journal, written by Marketing and Media writer Andi Rodriguez, that discussed our agency’s unique business structure and the benefits that a full service virtual agency can bring to clients, large and small.





Five Key Elements to Good SEO

20 04 2009

With Internet Marketing getting everyone buzzing these days, a term that gets thrown around quite a bit is SEO (Search Engine Optimization).  You’ll see it in business articles, in blogs, hear about it in coffee shops and from your marketing partners. 

I’ve spent the last year really delving deep into the world of SEO.  Learning what works.  What is hype.  And one of the most scary things that I have learned is that there are so many people professing to be able to SEO your website out there who really don’t know much more about it than you do. Everyone who can basically log-on to Google and create an AdWords campaign thinks they can do SEO for businesses.  Be wary of these people!

If you are really wanting to do good SEO, pay-per-click marketing may be a part of your temporary strategy while you get your website up to speed to capture good organic traffic.  But if you do it right, you shouldn’t have to pay for clicks over the long run.

You’re goal should be to come up on the first page of Google results without paying for it.  That’s what people in the
SEO world refer to as “coming up in the organic results.”  This is the golden zone since most people look to these results before they look to the ads.  Plus, if you do it right, it won’t cost you anything!

If you want good, organic SEO, here are the core elements you must have as part of your overall strategy:

1.  A killer keyword strategy.  The first thing you need to do is to figure out what keywords your market is searching to find information pertinent to your industry and/or product.  There are a bunch of different keyword tools out there, including a free one from Google that works fairly well. 

The only thing I will caution you in not to get too excited when you see the number of searches that Google gives per keyword using their tool.  Remember that this tool is built for people who are putting together pay-per-click campaigns so it estimates the number of impressions not just based upon Google searches, but also paid content ads that are placed within the Google search network.  In other words, if your search term is “SEO” and I had Google AdWords on my blog, then your ad might be placed on this very page, because it is deemed relevant search content by Google.  But of course, these aren’t searches that you’ll be able to capitalize upon unless you’re paying Google for pay-per-click ads, so they don’t truly represent organic search.

That said, though, the tool can still give you a good idea of what phrases are getting play in search, which have high search volume and which do not.

My advice is to play in the mid range.  Long term you can put together a strategy to capture traffic from very high volume words on your site.  But in the meantime, these words/phrases are difficult to rank for and will take some time to capture traffic.  So, in order to pickup traffic fast, be sure to utilize phrases with mid-range traffic and you should have a better chance of getting picked up by the search engines more quickly.

Be sure and put your customer’s websites through the keyword tool so you can see what phrases their website is picking up!

2.  Use your page titles and meta data to pickup organic traffic!  The searchbots for Google and the other key search engines are looking at certain places on your website when they scan your site to see what you are about.  It’s important to update this info on every page of your site and utilize keywords on each page consistently so that Google knows to pickup that page for the search term/phrase that you’re targeting.  Be sure to utilize the following to increase each page’s SEO:

  • Page title
  • Page description
  • URL
  • Headlines
  • Photo names
  • Photo descriptions

Of course, be sure not to SEO a page for a certain term unless the content on that page is actually relevant.  You don’t want to consistently use the term “contemporary chairs” on a page and pickup traffic only to have viewers land on that page and find irrelevant content. 

Then, use the content to capture the traffic once they’re there!  There’s nothing worse than getting people to your site, only to lose them!

3.  Good organic content.  In the olden days (I guess in Internet Marketing, that’s pre-2008!), businesses would use their website as basically an online brochure.  With all of the content that THEY wanted you to know about them.

Things have changed.  Companies are realizing that in order to develop a relationship with their market they need to provide them with the information that they are looking for in relation to their product or industry.  As individuals, we have a certain trust factor that we develop with those who provide us the content that we are most interested in and are more likely to do business with those companies.

Voila!  Enter the Internet.  Clearing house of pretty much any and all information that people are looking for on a daily basis.  Thus, presenting a phenomenal opportunity to businesses to be the key provider of said content!

Don’t just rely on the keyword tools available to you to find out what your market is searching for on the Internet.  Do some digging.  Read blogs.  Go on Twitter.  Talk with your customers.  Find out what is on their minds and making them tick and then put together a website that is unique from your competition and provides them with great information on that topic. 

Make it deep.  Make it relevant.  Make it unique.

4.  More is actually better in SEO.  Okay, in the olden days this would make me cringe.  The design savvy critic in me hated websites that were laden with content, where you had to scroll for miles on page after page in order to find anything. 

Do realize, though, that you can still have a site that is heavy on content–good content–and still not have a copy heavy site.  The balance of good design and copy that is well written for the web will give your readers a nice framework for learning and reading without getting bogged down in tons of heavy text.

The fact is that people do not like reading heavy copy on screen.  We read 30% slower on a monitor than we do the printed word and we also prefer to read at a lower education level just because it makes content on screen easier to scan. 

You don’t have to “dumb it down” and sound uneducated.  You just need to speak in simple and conversational terms, use scanable text, such as bullets, and put the most pertinent info first so people can find it without digging. 

My rule for writing for the web.  Write as if you were speaking directly to your audience.  Don’t use corporate jargon, tone down the marketing-speak and don’t write like you’d write a brochure.  And make sure you’re using your keywords so that Google recognizes you! 

And keep in mind that the fact is, a 100 page site about widgets had much better odds of picking up traffic than a 10 page site.  Especially if they’re writing strategically and utilizing the key SEO elements.

5.  Keep it fresh!  This is where having a blog is so helpful.  The search robots will usually scan a site 1-2x a week for new content.   But if you have a blog, with constantly changing content, you can train the search robots to search your site more frequently.

That’s why it’s also important to host your blog on a subdomain of your site.  That way the traffic that you’re getting to your blog will boost the ranking of your website, and vice versa.  Your blog doesn’t have to “look” like your site.  It can be a unique spinoff.  But it’s still a good idea to have your blog tied in to your domain so that you’ll get credit from Google where credit is due. 

Plus, having a blog will keep the content fresh, allow you to hit upon more key phrases and give your readership more reasons to check back in to your website/blog for more information.  The more they visit, the deeper the relationship.

Okay, this wraps up the five core elements to good SEO.  Hope that they help you in your website endeavors.  There’s still so much more to know, but this should definitely get your started!  I’d love to hear any success stories out there.  Let me know your thoughts on SEO.

by Tracy Marlowe





Five Interesting Questions Clients SHOULD Ask Their Marketing Agency—But Never Do.

7 04 2009

If you’re interviewing marketing agencies, be sure you ask the following questions.  It would also be wise to ask them of your current agency.  You may be surprised at the answers.  And the agency will likely be thrown off guard by the insightful questions!

5. Will the actual creatives that create the work be the ones presenting us the work or will it always be the Creative Boss that presents?
This is a hot button for me. Accountability. It’s something that can get lost in the plethora of layers in a creative department. If there’s one thing I’ve learned in my 18+ years as an art director, it’s that if the one that creates the work isn’t the one that has to present it, there’s less drive to really hit it out of the park. Knowing you will be the one standing up in front of the client representing the agency — and YOUR ideas– forces you to REALLY understand what the project needs to accomplish and fuels the desire to produce great work. It trains a creative to do what’s right for the client, not just what will please the boss.

4. Will the team we see at the initial pitch, still be our team six months later?
Most agencies present their senior team to pitch and close new business. Obviously, you want to present your A team; the ones with the most experience who can put on the best dog and pony show.  However, once a client is “sitting back in his chair” and things are going smoothly is about the time when work starts to get handed down to less tenured employees. And that senior team moves on to the next pitch. This less experienced team has a lower hourly rate, but you’ll still be charged the higher rate to cover the senior level people that have to approve/train/mentor the project back and forth. Although this is pretty standard procedure at most agencies, asking the question will let them know you are aware of the inner workings of the agency and will keep them on their toes. And if the quality of the work starts to change, you might inquire.

3. Can you explain how a job/project flows through your agency?
I worked at an agency once that created a flow chart to show how a project should flow through the agency. The team assigned to the task must have worked 6 months concocting this map. They printed it out and posted it down the hallway of the front lobby. Probably 20-30 sheets of letter-sized paper, at least, connected like Leggos standing as a testament to how muddied the process had become. The creators of this masterpiece stood before it like proud parents.  If you’re agency actually provides you something like that, run as fast as you can in the opposite direction. Just remember that every step in that kind of process represents many unnecessary hours billed to you.

2. Does the owner of your agency come from a creative background or an account service background?
Naturally, the owner of the agency will influence the aura of the agency, much like the alpha lion in the pride. If the owner comes from a creative background, odds are the emphasis will be on producing award-winning creative and the morale tends to be fun and loose—sometimes at the expense of efficiency. If the owner comes from an account background, odds are it will be focused on the bottom line and squeezing every penny at the expense of compelling creative. The best scenario is when you have both represented at the top working collaboratively.

And the number one question you should ask…..
1. How well do your creatives and account executives get along?
The two key players an any account will be the lead creative and the lead account executive. The stereotypical working style between these two is for them is to butt heads and cause enough friction to light fire upon eye contact. I don’t know why, but for some reason, most account service and creatives just don’t get along. At most agencies they are even physically separated with workspaces on opposite ends of the office. Admittedly, I have worked with some pretty backbone-less account executives that see their job as the client’s gum-chewing order-taker instead of discussing requests strategically and objectively. I have also seen some creative types that stood so high on a pedestal that they needed oxygen tanks to survive. Ask them to try an alternate font or color and you’d think you’d just asked them to run naked through the office. On the other hand, if the account executive and the creative have mutual respect for each other and share in the goal of creating a results-oriented creative product, everyone will benefit. I can’t even begin to explain the difference in how it reflects on the end product and the overall morale of your marketing team.





The Evolution of Marketing in San Antonio

13 02 2009

It’s really been interesting to see the impact that the deflating economy has had on the marketing industry.  I’ll have to admit that, a couple of years ago when the real estate market first begun the down slide and the economy started going in the tank, I was still amazed to see that the advertising industry seemed to be remaining strong. 

In past recessions, I’d seen that as soon as the economy started to constrict, the clients started slicing and dicing our marketing budgets with no abandon.

This time around, the agency I was working at at the time, was still growing like gangbusters.  And the clients were still spending copiously.

Now I think they were all just in denial.  Because two years later, the recession has hit all businesses square in the face and the marketing industry has changed more than I have ever seen.

The good thing is that our agency is actually still growing and going strong.  Because of our business model, no brick and mortar = low overhead and less cost and more value for clients, we’re seeing more and more clients, even big clients, who are looking for a smarter way to leverage their budgets and who are happy to go with a boutique agency with senior level talent and full service with a smaller price tag.  Seems like a no brainer to me!

The other interesting trend we’ve seen is that clients are really looking for creative ways to engage their customers.  The days of soley traditional branding campaigns seem to be a thing of the past.  Not that branding is dead, mind you!  God forbid.  A strong brand is still essential. 

But as technology grows, we continue  find better ways to filter out advertising messages as we seek out our entertainment and information (think Tivo/DVR, XM Radio, Pop-up blockers, etc.), making it more difficult to get our marketing messages to the right, receptive market. 

Plus, it seems like traditional advertising just keeps getting more and more expensive and less and less effective.  These days, the best way to really reach and, more importantly, engage a clients’ customers is to catch them when they are actually in the mindset of seeking out information on your product. 

Instead of utilizing only traditional outbound marketing (i.e. advertising, trade shows, cold calling, eblasts, direct mail, etc.), clients of today’s economy must include a strong mix of inbound marketing in their marketing plans (i.e. search engine optmization, blogging–to include writing blogs as well as reading and commenting on blogs, participating in social media such as Twitter, Facebook, LinkedIn, etc.). 

Every companies’ customers are already out on the web seeking out information on potential products and services.  Of course, you want them to find you when they do!  Not only that, but they are having conversations about those products and services.  Making commentary.  Sharing opinions.  It’s so important to know what they are saying and be prepared to participate in the conversation.

Best of all, social media and search engine optimization is way less expensive than traditional media and can be much more targeted and viral.   

As the marketing arena continues to evolve from pressures in the economy and demands by clients for more direct responses to their marketing spend, we’ll continue to see a shift towards more inbound marketing and less outbound marketing.  I have no doubt.

We saw the writing on the wall pretty early.  So our agency has luckily already jumped all over this marketing revolution for our clients and are continuing to educate ourselves everyday and stay on top of it so we can make the most of these opportunities for our clients.  It’s been exciting to see the phenomenal results we’re already getting through strategic search engine optmization as well as leveraging the blogosphere and social media for our clients. 

It’ll also be interesting to see the effect that this has long term on our industry.  Will marketers who cling to traditional methods eventually fall by the wayside?  I’m thinking, probably so. 

These are just my thoughts, but I’d love to hear from you.  What do you think of social media?  Do you think it’s just a fad?  Have you seen any big marketing shifts in the company you work for?  Do you think that social media will eventually cause traditional media to get less expensive in order to compete (one can only hope!)?  We’d love to hear your thoughts!

by Tracy Marlowe








Follow

Get every new post delivered to your Inbox.