What is Twitter actually worth? A billion? Nada?

18 10 2010

I read an interesting article from Mark Evans pondering what Twitter is actually worth.  Considering that Twitter has yet failed to make any money, it’s an intriguing question and I’ll be eager to see the outcome.  Some have pondered that the company could be worth a billion + based upon its network of over 125 million registered users.  That is a huge potential market and as the popularity of Twitter continues to spread that number continues to grow incrementally.

But a history of no business model provokes other more critical hypotheses that Twitter may actually be worth less than the billion + dollars that many are speculating.

I do see Twitter as a vast social network with incredible potential–an amazing platform for learning and spreading info, making contacts and developing relationships.  But I also have to concur that I’ll be curious to see how the Twitter phenomenon plays out.  Of that 125 million users, I wonder how many of them are actually active users?  I have a strong feeling that the number could be 50%+ less than 125 million.  Potentially more in the range of 30 million or even less.  So many users have registered for Twitter, curious to see what all of the hype is about.  But I’ve heard from such a large number of people that they “just don’t have the time” to stay active.  That Twitter requires too much of a time commitment in order to garner real success.

Although our company has utilized Twitter sporadically with some success, I do know people who are very active on Twitter and swear by it as an incredible viral  network.  And I can’t disagree with that assessment.

But in order to be a truly successful business, the bottom line is…Twitter needs to make some money.  The most obvious source for that income is advertising.  The recent launch of the New Twitter seems aimed at making Twitter more advertiser friendly rather than improving the user experience so indicates that that may be the path that Twitter plans to take to help them monetize.

But will advertising on Twitter actually be successful?  Many red flags come to mind.  There is the potential that Twitter users may not be as open to advertising as Facebook users.  Also, since Twitter requires very little information from a user when they register, its only opportunity to provide truly targeted advertising to businesses would be through content analysis, similar to the Yahoo! behavioral targeting.  But since Twitter doesn’t capture as much demographic info for its users besides where you are from geographically I don’t see the opportunity to target as successfully as Facebook, who can drill down beyond where you live to when you graduated, the schools you attended, what you like, what you don’t like, your current career, etc., etc.

Another big red flag to me is that, since most Twitter users don’t actually utilize the Twitter.com interface as their day-to-day tool for Twitter use, how will Twitter handle the multitude of interfaces such as Tweetie, Tweet Deck, Twhirl, etc. in order to push advertising to their users?  I have to admit that I’m a little skeptical and see some major obstacles in the path of Twitter’s becoming a legitimate business.  But who knows?  They may have some ideas up their sleeves that aren’t apparent just yet.

I guess that time will tell!  What do you think?

–Tracy Marlowe





An Example of Social Media at its Best!

6 01 2010

We worked closely with a client of ours, military-to-corporate recruiter Cameron-Brooks, on setting up their new blog to help them tell their story to the Junior Military Officers that they serve.  We knew that, with their long track record and success in the JMO recruiting industry,there were competitors out there who continually downplayed their capabilities and/or negated some of their claims.  We saw the blog as an opportunity to set the record straight and illustrate just how much Cameron-Brooks cares for the individuals and companies they service. 

When we first brought the idea of blogging to them, they weren’t 100% sure, but have since seen what a strong tool it can be to really connect with their market and create an incredible dialogue that can’t be attained with just a website. 

Like many of our clients to whom we recommend social media, they were worried about the idea that “someone might say something bad.”  We explained that, yes, someone might say something bad.  But that, if they’ll say something bad directly to you in social media, then they are most likely going to say something bad elsewhere anyway.  You might as well give them a platform to express their concerns so that you might address them.

They have since had a few occurrences of someone “saying something bad” and have always handled it with aplomb and turned the situation around so well that it, in turn, just continued to elevate the aura of their company.  Another such occurence just recently took place and I couldn’t help myself but want to applaud right here alone in my office.

I wanted to share it with you.  Please scroll down in the comments on this page and see the question in regards to the Cameron-Brooks length of time in business and the answer by co-owner Rene Brooks.  I think it is an example of social media at its best!





San Antonio Ad Agency Lands Demanding New Client

9 10 2009

Creative Noggin is proud to announce our newest, most demanding client ever. He’s a brand new start up and despite his apparent lack of communication skills and complete inability to understand the value we bring to the table, we’ve got to admit, he is definitely our cutest client!

We can already tell that he sees things from a completely different perspective, so there’s bound to be many sleepless nights, unnecessary temper tantrums and perhaps some reverse psychology in the works when trying to sell ideas. But we’ll do such a great job he’ll be, pardon the expression, peeing in his pants with excitement.

Introducing Hudson Everett Marlowe. Born October 5th weighing in at 8lbs 1oz and stretching 20″. Congratulations Tracy,  Mike and Maya (big sister)!

MAKE MY LOGO BIGGER!

MAKE MY LOGO BIGGER!

by Trish McCabe Rawls





Do you truly understand your market?

24 06 2009

I know what you’re thinking.  Know your market?  Duh!  Of course I need to know my market!  I wasn’t born yesterday.

But I’m telling you, I am surprised every day at how many marketers out there know only the bare bones about who they are hoping will buy their services or products.  How can you hope to talk with these people if you don’t understand who they are?

Problem number two…companies who say their market is “everyone.”  There’s no such thing as having a market who is “everyone.”  Your market may be huge, but you still need to understand them and why they buy, or should buy, from  you.

Whenever an ad agency starts a creative project, a document called a creative brief is prepared by the account executive.  The purpose of the brief is to distill down all of the critical, project-specific information and weed through all of the superfluous data so that the creative team can execute a strategic piece that will help the client meet the goal they are trying to accomplish with said project. 

Each brief has a section dedicated to the market that this project is trying to reach.  I’ve seen hundreds of these briefs over the years and know that this is one of the key areas that really differentiates a strategic agency account executive from the typical order taking account executive.  Unfortunately, the order taker tends to be the norm at most agencies. 

The typical market section on a creative brief will have three basic areas filled out.  Here’s an example of what you might see:

Gender: 60% female; 40% male

Age: 35-65

Household income: $50,000-$75,000

Now what does this arm the creative team with about this market?  Basically, squat.

Our job as business owners, marketers and/or account executives is to really, TRULY understand our market and put together a killer brief before moving forward on a project.  As an agency, this is one of the services that we, of course, provide for our clients.  But most of our really adept clients already know this information when we first engage with them.  After all, how can you make certain that your product or service is meeting your client or customer’s needs if you don’t know who they are and what makes them tick.

Here’s what you should know about your market:

  1. Who are they?  This is the gender, age range and household income part.  Drill down as far as you can so that you don’t have just broad, meaningless ranges.  If you have a large range of ages, for instance, they may have different reasons for purchasing so you may want to break this market down further and segment them out. 
  2. Who are they, part two?  This is where you really dive into what really drives your market.  Why do they get out of bed each day?  What is their top of mind concern?  Describe your typical consumer?  Describe your ideal consumer?  You need to understand both and figure out who truly is your ideal target.  You can define multiple markets, but identify your primary, then secondary and tertiary markets.
  3. Why should they use your product?  What is the benefit to them?  What problem does it solve?
  4. What differentiates your product from other products?
  5. What appeals to them as a whole?  Are they primarily business owners looking to promote their business?  Are they moms of young children looking to keep their kids safe? 
  6. Where are they?  Is there a geographic nature to them?  Do they hang out at the mall?  Do they spend a large % of their work week in airports?
  7. When should you reach them?  If you understand the cycles that they go through on a daily basis, is there a point at which you can really capture their attention? 
  8. How should you reach them?  What is your ideal medium?
  9. And what voice should you use?  Professional?  Casual?  Empathetic mom?  You want your market to know that you really get them so it’s a good idea to use a voice that mirrors their own thoughts.

Okay, I know that’s a lot.  But if you keep these things in mind when you’re doing an exploration of your market you’ll end up with a much better executed and successful end result, I promise you. 

How do you find these things out?  Talk with your market!  Also, the Internet is a great tool.  Social media, such as blogs and Twitter, can offer invaluable insight into markets.  This ah-hah likely won’t come overnight and will take time.  Plus, things can change with your market so make certain you continue to stay abreast of market trends and updates.  You want to keep your finger on the pulse of what is top of mind.

Last, go ahead and ask your agency if you can approve their creative brief on your next project.  If all it has under target market is age, gender and HHI, then you may have your answer on why their marketing isn’t driving more sales.

by Tracy Marlowe





Seth Godin knows it’s all about trust

19 06 2009

I was just reading Seth Godin’s current blog post about “Two ways to build trust.”    As I read it, I kept saying to myself, “Uh huh!  Yes!  Yeah!  Oh, that’s so true!” 

He hit home on a very simple concept that seems fairly common sense, yet there are still so many companies out there who just don’t get the point.

Let me give you the gist. 

As consumers, we are more likely to do business with companies we trust, right? 

Of course, you say.  That’s an easy answer.

Well then why is it that there are still so many companies out there who aren’t up front with the core information that consumers are looking for?  Whose websites make you jump through hoops to find out price, to fill out forms to gather basic information that should be right up front, who try to use bells and whistles, with gimmicky marketing to try and get your business. 

What does that do?  It puts you on the defense.  It makes you feel cautious.  And from my experience, less likely to engage.

As consumers we just want the basic information that we are looking for on products and services given in a forthright, upfront and informative manner.  It should be easy to find.  Easy to read.  Easy to share.  And easy to get back to. 

Divulge a little.  You don’t have to give away the farm!  But it should be enough to show your consumer the nature of your company, your products and services, and that you truly care about their business and aren’t going to put them through the old fashioned used car salesman selling cycle when they finally decide to engage with you.

And guess what.  If you make it easy and develop a trust with your customer…they’ll tell all their friends about it and help your business tenfold.

It’s not enough to have great products and smart business practices.  If you put your customers on the defense right from the start and don’t seem human and like you care, they’re going to go someplace else.

It’s as simple as that.

by Tracy Marlowe





Blogging for Business 101: San Antonio AMA Marketing Mastery Series

4 06 2009

Here are my slides from today’s talk on “Blogging for Business 101″ with the San Antonio chapter of the American Marketing Association, as part of their Marketing Mastery Series.

Hope you enjoyed it!    Blogging for Business 101

A quick update to this post (at 11:20am on Thursday, June 4th).  If you’re having any trouble downloading these slides, please feel free to email me at tracy@creativenoggin.com and I’ll be happy to email you a version of the presentation that may be more compatible with your computer (the one posted is from Microsoft Office ’97-’03 since I thought that would work with most systems, but I can also email you an Office/Power Point ’07 version if that works better).  Thanks!

PS.  If you were at the presentation, please feel free to leave your comments here.  I’d love your feedback!  And again, thanks for attending!





TweetCampSA is right around the corner!

2 06 2009

We’re getting really excited about TweetCampSA, which is right around the corner on July 18th.  Creative Noggin has sponsored this great educational business camp because we are fired up about microblogging and how it can help people and businesses to develop their brand. 

Although microblogging has been around for a while, it has recently captured quite a bit of media attention and, thus, created a large stir in the business community so more and more companies and business folks are jumping on the bandwagon.  That just translates into a much more robust microblogging community for us all!

TweetCampSA is going to offer San Antonio individuals and business people the chance to learn the tricks of the trade from experienced microbloggers.

Interested?  Check out their site!  And be sure to register quickly because seats are limited and are filling up quickly.

Hope to see you there!





Blogging for Business 101: from the San Antonio AMA

28 05 2009

I’m giving a talk next week, June 4th at 8:00 am, on blogging for your business, sponsored by the San Antonio chapter of the American Marketing Association (AMA).  It’s free to members and only $25 for non-members. 

Here’s the skinny on what I’ll be talking about…

Even in a floundering economy, internet marketing is experiencing tremendous growth.  After years of hesitancy by some, it is finally being embraced by mainstream marketers as an extremely high-value, low-cost channel for engaging our target markets. 

One facet of internet marketing that any business, large or small, can easily employ is blogging.  There are many ways that blogging can benefit your business:

  • Establish Credibility.  It positions you as the expert in your industry or on a specific topic relevant to your market.
  • Increase your SEO.  Search Engine marketing provides a phenomenal opportunity to get in front of potential customers who are actually out searching for you!  (Much different from traditional advertising.)  Strategic blogging can help you capture more of that traffic.
  • Build a Community.  A blog gives your company the chance to share your knowledge and perspectives with a large audience and to captivate individuals who share the same viewpoints.
  • Know your Market.  Reading and writing blogs, and engaging in the blog community, gives you a better opportunity to understand your customer and what it is that really makes them tick so that you can better address them with your products and/or services.
  • Low Cost.  Many blogging platforms are free and all it costs you to maintain a blog is time.  Compared to traditional advertising methods this is an extremely low cost with the potential for a much higher return on your investment.

In this one-hour class, we will learn:

  • How to get started.  We’ll explore blog services and what you’ll need to know to easily launch your blog.
  • Who should write your posts.  We’ll talk about who the best person is to write your posts, what “voice” they should use and how to develop a following.
  • What to write about.  Now that the blog is launched, what do you write about?  We’ll talk about how to come up with post ideas and keep the ideas flowing.
  • How to get traffic to your blog.  There are many tricks-of-the-trade that we’ll share on how to promote your blog and boost your traffic.

If you’re interested, you can RSVP by emailing rsvp@sa-ama.org by Monday, June 1st by 5 pm.  Hope to see you there!

by Tracy Marlowe





A huge YES to Internet Marketing. Even if you don’t need it.

27 05 2009

We have a client who had a long-time website that had, like most website, stood out there on the web as basically a brochure for the company.  Who was going to the site?  Mostly people who had heard about the company and were seeking additional information.  Most of their traffic came from email blasts and search engine searches of the company name. 

Enter our company.  We gave them a proposal which included a website update, social marketing and SEO in additional to several other marketing components, including collateral, etc..  They asked what the priorities were in our plan and we quickly responded, “The website.”

They were puzzled.  “But more than 95% of our business comes from referrals.  And we didn’t get a single client through our website last year.  That doesn’t make sense.”

We explained that, since their primary market was aged 26-32 and would be in an information gathering state of mind when they came to them, the Internet was a logical medium for engaging this market.  Especially since they were spread across the country. 

They were a great client, because even though it was outside of their comfort zone, they decided to trust us, as the experts, and invest in some updates. 

So four months and a website update, SEO, blog and Facebook page later…they are now proud believers in the power of the Internet.  The very first month that we implemented some simple SEO practices, they received 19 new applicants through their website.  They were excited and amazed.  And we’re happy to say that their success has continued to blossom.

The moral of all of this?  Two things.  First, just because you’re using a medium or marketing tactic and it hasn’t worked for you doesn’t mean it doesn’t work.  You may not be strategically using it to it’s best potential.

And second.  Basically, history is not always the best predictor of future failures or successes.  The world is changing and different markets and generations act differently than the ones preceding them.  Keep your mind open, continue to learn and trust people who are experts.

I know I could fly fish all day in one spot and never get a single bite.  But with an experienced guide who can help me better understand timing, tell me what rock or tree branch to cast under, what flies to use, and even how to reel a bite in once I’ve gotten a nibble, I could catch a boat load in the same exact spot. 

by Tracy Marlowe





The #SAMPRB Tweetup was a success!

1 05 2009

I attended yesterday’s #SAMPRB (for those who don’t know, that stands for San Antonio Media, PR and Business) Tweetup at Paloma Blanca.  I’d say that, overall, it was a huge success. 

Representatives from each faction stood up to talk a little bit about personal branding and how you can use social media, especially microblogging, to improve yours.  There was:

  • @joeruiz to represent journalists
  • @andinavarez to represent the PR folks out there
  • and @nanpalmero to represent all of us using microblogging to help us in business

All three had fairly brief talks, just in hopes of giving a brief overview and sparking coversation by the crowd (over 50 were expected–quite a turnout!). 

Although the speaking overall might have been slightly confusing for someone who was completely new to microblogging and hoping to learn some of the basics.  And the accoustics a little bit difficult–packed restaurant combined with waterfall noise and packed room (okay, I’m just getting old, senile and hard of hearing!)  Overall, it was great, especially the follow up conversation later, for learning a few more tricks of the trade from others with different experiences and perspectives. 

For instance, I’m a twhirl user.  I’ve been using it for a while now and have found that there are aspects about it that make me a bit crazy.  But I didn’t know what else to use since it’s the only application that seems to work for those using multiple Twitter accounts.  But yesterday I found out that Seesmic Desktop is a great alternative for those using multiple accounts.  Can’t wait to try it!

For any newbies who came to yesterday’s Tweetup hoping to learn the basics, please consider attending TweetCampSA which should be chock full of information and extremely helpful for both rookie microbloggers along with seasoned veterans.

Also, Social Media Breakfasts, held each month, are also very informative.  I’ve learned SO much at those as well as meeting some great folks.

Overall, I think the best thing about the #SAMPRB Tweetup yesterday was the chance to meet so many people whose tweets I’ve been reading for so long.  That’s the true purpose of Tweetups, anyway.  Just taking the social aspect to the next level by making it personal!  Not to mention meeting even more folks that I wasn’t yet following but now am. 

I will also add that I liked the organization of this Tweetup.  I think that that added quite a bit to it’s success.  I know that traditionally, the Tweetup has been a more spur-of-the-moment type event with folks calling a happy hour in the afternoon to meet and chat over cocktails.

That might have worked for me about ten years ago.  But now, as a business owner with a hectic schedule, not to mention being a toddler mom with another one on the way, the whole happy hour thing doesn’t work as well for me as it used to.  Although I can arrange the after work event, with some notice, planning and coordination with my husband.  I much prefer something planned with plenty of time to schedule around meetings.  Especially an event that happens during the work day.  That’s why this was great!  I also liked knowing what the topic was up front.  Sorry!  I’m just a major planner.  What can I say?!  I’m sure I’m not the only one out there!

So kudos to Andi, Donna and Joe for an awesome Tweetup.  Keep up the good work!  I’ll look forward to the next one!

by Tracy Marlowe








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