Who should we “be” when we participate in social media?

21 04 2009

Another great post from well known social media strategist Chris Brogan today on who we should “be” as companies when we are working to develop a social media presence and connect with our audience (or potential audience).  I found it very thought provoking. 

At Creative Noggin, we’re pretty much of the mindset that it definitely depends on your business.  What are your needs, issues and goals?  And most importantly, what does your consumer need from you?  There is research and digging to be done first to answer this question before determining who you should “be” as well as what your key message and where you should position yourself.

Click here to check out Chris’ post.





Five Key Elements to Good SEO

20 04 2009

With Internet Marketing getting everyone buzzing these days, a term that gets thrown around quite a bit is SEO (Search Engine Optimization).  You’ll see it in business articles, in blogs, hear about it in coffee shops and from your marketing partners. 

I’ve spent the last year really delving deep into the world of SEO.  Learning what works.  What is hype.  And one of the most scary things that I have learned is that there are so many people professing to be able to SEO your website out there who really don’t know much more about it than you do. Everyone who can basically log-on to Google and create an AdWords campaign thinks they can do SEO for businesses.  Be wary of these people!

If you are really wanting to do good SEO, pay-per-click marketing may be a part of your temporary strategy while you get your website up to speed to capture good organic traffic.  But if you do it right, you shouldn’t have to pay for clicks over the long run.

You’re goal should be to come up on the first page of Google results without paying for it.  That’s what people in the
SEO world refer to as “coming up in the organic results.”  This is the golden zone since most people look to these results before they look to the ads.  Plus, if you do it right, it won’t cost you anything!

If you want good, organic SEO, here are the core elements you must have as part of your overall strategy:

1.  A killer keyword strategy.  The first thing you need to do is to figure out what keywords your market is searching to find information pertinent to your industry and/or product.  There are a bunch of different keyword tools out there, including a free one from Google that works fairly well. 

The only thing I will caution you in not to get too excited when you see the number of searches that Google gives per keyword using their tool.  Remember that this tool is built for people who are putting together pay-per-click campaigns so it estimates the number of impressions not just based upon Google searches, but also paid content ads that are placed within the Google search network.  In other words, if your search term is “SEO” and I had Google AdWords on my blog, then your ad might be placed on this very page, because it is deemed relevant search content by Google.  But of course, these aren’t searches that you’ll be able to capitalize upon unless you’re paying Google for pay-per-click ads, so they don’t truly represent organic search.

That said, though, the tool can still give you a good idea of what phrases are getting play in search, which have high search volume and which do not.

My advice is to play in the mid range.  Long term you can put together a strategy to capture traffic from very high volume words on your site.  But in the meantime, these words/phrases are difficult to rank for and will take some time to capture traffic.  So, in order to pickup traffic fast, be sure to utilize phrases with mid-range traffic and you should have a better chance of getting picked up by the search engines more quickly.

Be sure and put your customer’s websites through the keyword tool so you can see what phrases their website is picking up!

2.  Use your page titles and meta data to pickup organic traffic!  The searchbots for Google and the other key search engines are looking at certain places on your website when they scan your site to see what you are about.  It’s important to update this info on every page of your site and utilize keywords on each page consistently so that Google knows to pickup that page for the search term/phrase that you’re targeting.  Be sure to utilize the following to increase each page’s SEO:

  • Page title
  • Page description
  • URL
  • Headlines
  • Photo names
  • Photo descriptions

Of course, be sure not to SEO a page for a certain term unless the content on that page is actually relevant.  You don’t want to consistently use the term “contemporary chairs” on a page and pickup traffic only to have viewers land on that page and find irrelevant content. 

Then, use the content to capture the traffic once they’re there!  There’s nothing worse than getting people to your site, only to lose them!

3.  Good organic content.  In the olden days (I guess in Internet Marketing, that’s pre-2008!), businesses would use their website as basically an online brochure.  With all of the content that THEY wanted you to know about them.

Things have changed.  Companies are realizing that in order to develop a relationship with their market they need to provide them with the information that they are looking for in relation to their product or industry.  As individuals, we have a certain trust factor that we develop with those who provide us the content that we are most interested in and are more likely to do business with those companies.

Voila!  Enter the Internet.  Clearing house of pretty much any and all information that people are looking for on a daily basis.  Thus, presenting a phenomenal opportunity to businesses to be the key provider of said content!

Don’t just rely on the keyword tools available to you to find out what your market is searching for on the Internet.  Do some digging.  Read blogs.  Go on Twitter.  Talk with your customers.  Find out what is on their minds and making them tick and then put together a website that is unique from your competition and provides them with great information on that topic. 

Make it deep.  Make it relevant.  Make it unique.

4.  More is actually better in SEO.  Okay, in the olden days this would make me cringe.  The design savvy critic in me hated websites that were laden with content, where you had to scroll for miles on page after page in order to find anything. 

Do realize, though, that you can still have a site that is heavy on content–good content–and still not have a copy heavy site.  The balance of good design and copy that is well written for the web will give your readers a nice framework for learning and reading without getting bogged down in tons of heavy text.

The fact is that people do not like reading heavy copy on screen.  We read 30% slower on a monitor than we do the printed word and we also prefer to read at a lower education level just because it makes content on screen easier to scan. 

You don’t have to “dumb it down” and sound uneducated.  You just need to speak in simple and conversational terms, use scanable text, such as bullets, and put the most pertinent info first so people can find it without digging. 

My rule for writing for the web.  Write as if you were speaking directly to your audience.  Don’t use corporate jargon, tone down the marketing-speak and don’t write like you’d write a brochure.  And make sure you’re using your keywords so that Google recognizes you! 

And keep in mind that the fact is, a 100 page site about widgets had much better odds of picking up traffic than a 10 page site.  Especially if they’re writing strategically and utilizing the key SEO elements.

5.  Keep it fresh!  This is where having a blog is so helpful.  The search robots will usually scan a site 1-2x a week for new content.   But if you have a blog, with constantly changing content, you can train the search robots to search your site more frequently.

That’s why it’s also important to host your blog on a subdomain of your site.  That way the traffic that you’re getting to your blog will boost the ranking of your website, and vice versa.  Your blog doesn’t have to “look” like your site.  It can be a unique spinoff.  But it’s still a good idea to have your blog tied in to your domain so that you’ll get credit from Google where credit is due. 

Plus, having a blog will keep the content fresh, allow you to hit upon more key phrases and give your readership more reasons to check back in to your website/blog for more information.  The more they visit, the deeper the relationship.

Okay, this wraps up the five core elements to good SEO.  Hope that they help you in your website endeavors.  There’s still so much more to know, but this should definitely get your started!  I’d love to hear any success stories out there.  Let me know your thoughts on SEO.

by Tracy Marlowe





Social Media and Marketing 101 for Business–What you need to know to get started

14 04 2009

I just realized the other day that, while I’ve been steamrolling ahead, embracing social media and marketing, learning all that I can and putting those learnings into practice for our clients, a great deal of the business world is still at square one.

At a meeting last week, a client asked ”I’ve been hearing about this social marketing stuff.  It seems important.  Do we need it?  What do I need to know?”

I had an “ah-hah” moment that it might be helpful to spell out the basics of social media and marketing here on our blog, just as I did for our client.

Social Marketing is just a piece of  a greater puzzle

According to a study at Duke University, commissioned in February 2009 by the American Marketing Association, traditional advertising spend is down 7.3%.  Likely due to economic factors.  Marketing is always the first place people cut, right?  But online marketing?  Companies are now spending 10.2% more than they did previously in online marketing.

Why do you think that is? 

I believe that companies are finally catching on to the true power of the Internet.  They’re realizing that the Internet has now evolved beyond the novelty that it was perceived as in the early 2000′s.  It’s becoming a way of life.  A primary means of collecting data.  More and more so as a tool for collecting data on companies that we as consumers consider utilizing in some fashion.  Most people will do a quick search on any company they encounter, whether a business colleague, a retailer, a hair dresser or a consultant.  And now it is TRULY a way of life for the younger and most influential generations who have the most impressive purchasing power, eclipsing even the Baby Boomer market. 

Without a doubt, the Internet is here to stay and growing more powerful everyday as a business and marketing tool for reaching our markets.  Especilally as more and more people have begun to take strides to block out traditional advertising, through the use of DVR’s to cutout commercials, satellite radio, spam filters, etc.  Traditional marketing, or outbound marketing, is being placed on the backshelf as companies harness the power of inbound marketing, through the internet, which allows us to get in front of markets with the information that they are looking for exactly when they are looking for it.  Definitely where you want to be if you’re a marketer.

Social marketing is definitely a part of  the whole overall Internet marketing puzzle.  But remember it is just a piece.  If you truly want to be successful, you need to create a strong, unique brand that is congruent between several pieces of the Internet marketing puzzle.  These pieces include:

  • A strong website designed, not just as an online brochure, but to answer the questions that your market is looking for when they search for information on the web
  • A Search Engine Optimization (SEO) strategy.  It isn’t enough just to have a killer website.  If you have a beautiful billboard in the middle of the desert, what good is it to you if no one sees it?  It’s extremely helpful if this strategy is put into place BEFORE you develop your website so that you can architecture your website to organically capture traffic.  But, if you have an existing site, you can still retro fit it with updated info to amp up the SEO.  We have clients for whom we’ve successfully done this.
  • A blog.  Okay, this counts as social marketing.  I feel like this is another crucial piece of the puzzle.  I’ve had clients who think that they’re too busy or won’t know what to post about.  A blog can be a 10x more cost effective and powerful tool to develop a relationship with your clients than most forms of traditional advertising.  Make the time.  Read other blogs.  Search Technorati for blogs relevants to your industry.  Then, develop a strategy.  And just do it.  It’ll take time to build it up, but you’ll be surprised at the results over time.
  • Social networking sites such as Facebook, MySpace and LinkedIn.  More social marketing!  Do some research and see what other companies, especially companies in your industry, are doing.  Sign up, develop a page and promote it on your website, blog and to your customers and vendors.  You’ll be surprised at how viral these efforts can become.  You’ll tell your people, they’ll link up or become fans, then their network will see you and so on, and so on.  Also, plan to keep your content fresh and relevant to your market so that people will stay in touch.  There’s nothing less helpful on the web than static, boastful content about a company.  Show your market that you understand then, want to help them and provide them the info that they are looking for to develop a loyal relationship with them.
  • Microblogging.  Now you’re really social marketing!  For some reason, microblogging sites like Twitter.com are probably the hardest for most businesses to swallow as relevant.  Especially if they haven’t seen them in action or have ever logged on to poke around.  Why would I want to see what some guy named Bob had for breakfast?  But Twitter can be yet another powerful social media avenue for developing your brand as well as for staying on top of the latest conversations in your industry.  Think of it like a cocktail party, with only the people you wanted to invite.  You can eavesdrop and listen to what people are saying in regards to pretty much any topic you like.  And  you can jump right in and participate when you like.

My client asked, “What if we do social marketing and someone says something awful?”  My response to them was that people are going to say what they want to say.  The difference with social marketing is whether or not you choose to participate. 

Okay, there is still so much to be said on each of these individual subjects.  I could do an entire series of posts on SEO, Facebook, Twitter, etc. for business, and likely will sometime soon (so stay tuned!).  But I wanted to at least address the general question of what social marketing truly encompasses and how it can help businesses. 

For more information now, here are a few great articles that you may find helpful:

There are a ton more out there, but these should at least get you started.

Don’t forget your brand

Even with the power of the Internet, it is still so crucial that you maintain a strong brand identity for your business.  You need a unique selling proposition.  You need to connect with your customers in a way that your competitors don’t.  You don’t abandon your brand just because you now have a Twitter account and/or a blog.  In fact, it is more important than ever to keep that brand in mind as you talk with your customers because it will be the thing that will make your relevance to them bubble to the top.  So never forget it! 

I hope you found this post helpful.  There’s so much to be said–we’re seeing more and more everyday what a powerful tool Internet and social marketing can be for a company with the dedication to see it through. 

Let us hear your thoughts.  Are you considering upgrading or implementing an internet and social marketing strategy?  Have you started?  What successes have you seen?  What roadblocks?





How to use Social Media for Marketing–Tactfully!

6 04 2009

Chris Brogan, oh guru of social marketing, has posted a great article about how to utilize the social mediasphere to promote your business to your target market without alienating yourself at the same time. 

There’s a delicate balance that must be established. A foundation of trust that must be first laid out.  Then carefully sharing ideas to help create a two-way dialogue.  Showing that you truly care about your customer, understanding their sentiments and what their needs and wants are.  Rather than just using social media as a podium from which to shout from the rooftops about your product and what YOU want everyone to know.  We’ve all seen them!  You don’t want to be THAT guy!

If you don’t want to be that guy either then Chris’ article is worth a read:

http://www.chrisbrogan.com/pirate-moves-promoting-without-being-that-guy/

by Tracy Marlowe





San Antonio Social Media Breakfast

18 02 2009

This morning I attended the second monthly Social Media Breakfast, hosted this time by Apple Annie’s Tea Room. 

I am so glad that my friend Colleen Pence turned me on to these breakfasts.  What an amazing group of people!  I was really blown away by the collective intelligence in that room.  It included a wealth of business owners, social media/marketing gurus and journalists who are all wanting to keep their finger on the pulse of this ever evolving and powerful giant that is social media. 

The topic was “The media in transition” with an emphasis on the effect that social networks are having upon traditional media and how savvy journalists are forging into and leveraging the social media realm. 

The speakers today included:

•  Donna Tuttle (@writeontime) of the San Antonio Business Journal

•  Laura Lorek (@lalorek) of the San Antonio Express News

•  Elaine Wolff (@emwolff) of the San Antonio Current

•  Joe Ruiz (@joeruiz) of KSAT Channel 12

All four proved to be dynamic speakers and provided a great deal of insight into the challenges that traditional, especially local, media are facing and how they are stepping up to the plate to take advantage of the opportunities presented by social networks.

Each presenter agreed that since this is a relatively new realm for all, there is really no wrong way to delve in it at this point.  Each media outlet was tackling social networking, news sourcing and blogging from a slightly different stance.  But they agreed that we are all still learning and prone to possibly stumbling along the way.  If we don’t venture in we can never hope to master this area.  Experience is truly the only way to figure out what works best.  The worst thing to do would be to worry about “doing it wrong” and do nothing at all. 

Some interesting perspectives included the idea that the true job of the professional reporter is to collect, synthesize, filter and disperse information.  With the growth of social media and the “citizen journalist”, today’s reporters are not becoming obsolete.  While both roles are important, we look to the professional journalists to maximize the resources available to them more so than the typical citizen writer on the web. 

Professional reporters generally have years of experience and training and should be better able to filter though all of the sensationalistic information available and boil it down to the true news that is worthy of being told.  Then, most importantly, they must fact check and craft that information into stories that aren’t just digestable by the public, but interesting and relevant.

Not to downplay the citizen journalist.  After all, that’s what we all are basically if we write a blog or put content out on the social mediasphere. 

But someone in the breakfast pointed out that most of today’s known and trusted reporters have spent years working their way up from the bottom.  Many starting in small publications.  Some even getting their break on the obituary desk right out of college and writing their way up the food chain.

Meanwhile, citizen journalists can basically hop online today and be writing directly to an international audience within minutes without any prior experience. 

It just means that we as internet news consumers have to continue to always consider the source.  And thus underscoring the importance of a trusted, experienced journalist as a news source.

Even with the dawn and embrace of social media, there are still strong brands that have been developed by traditional media sources.  People have been turning to these trusted news sources for years, even decades, and they still turn to them as a constant resource to provide them with the true news that they are looking for.  Some may still read the paper.  Some may go online.  But they still turn to that name that they trust, as long as the news still seems pertinent and current.

Another important job of the reporter that was pointed out was staying tuned in to the pulse of what is happening on a local level and keeping a local market informed.  Everyone loves CNN.  But CNN isn’t going to tell you about the local judge who was just uncovered purchasing kiddie porn through a sting operation.  It will still be the local news you will turn to for such stories and local reporters we’ll have to trust to do that kind of digging.

It was discussed over and over again that one of the greatest things about social media for reporters is that the resources for stories have turned from a trickle into a waterfall.  There is now an never ending resource of information for reporters.  All they have to do is send out a Tweet on a topic, and a flood of information comes pouring in.

The job now is to filter it down into only what is factual and relevant.  And who best to do that than a reporter?

And who else is better than a reporter to point out what is true news and what is sensationalist.  We discussed the balance in how traditional media is shifting to the online realm and still trying to monetize so as to maintain a strong business model.

The reporters want to tell the news.  The business owners want a 20-30% profit margin.  Where’s the balance?  A new economic model probably needs to be explored as the balance between traditional and digital media is found so that a happy medium is found and that the news continues to maintain integrity.

If news shifts to all online and the business model is based upon pay-per-click ads, then stories will abound about Eva Longoria and Tony Parker buying a new puppy just so that they can get the clicks. 

But is that the news we truly want our journalists focusing on just so they can pay their salaries.  I think not!

Anyway, it was a really inspiring and enlightening breakfast this morning.  I wish that I could get that fired up over my cereal every morning before going to work!

As markets age and younger markets move more and more to the web for their news, it’ll be interesting to see how traditional media will continue to evolve and embrace the Internet as a conduit for news collection and distribution. 

How do you see traditional media continuing to change?  Do you think newspapers will ever go away?  At least the printer versions? Any ideas on how traditional media could better leverage social media and the Internet to make money?  Do you trust professional journalists more than you do citizen journalists?  I would love to hear from you!

by Tracy Marlowe





Branding as we know it is not dead

16 02 2009

Yes, I know that I just finished going on and on about the shift away from traditional advertising and branding to a more direct and engaged approach through inbound Internet marketing.  And I haven’t changed my mind!

The point is, though, that although we are beginning to see an wider integration of internet marketing as a bulk part of our clients’ marketing plans, there is still a very strong need not to abandon branding as a whole.

Even a client who is going to embark upon a campaign based solely upon the Internet still needs a brand, with a brand personality, voice, messaging and a unique set of emotions that it evokes. 

There are a ton of Internet marketing specialists out there right now who know all the bells and whistles on how to get you in front of the right people, leverage social media, do SEO to the max, etc.  But remember this one creed…do not abandon your brand.  It is what makes you…you.  That brand should still be apparent on your Facebook page, in your Tweets, in your blog posts, on your home page and your landing pages!  There should still be something about all of those that threads them together into a unique brand package that is subconsciously apparent to your audience.  

So while there are many self acclaimed “social media experts” out there, be sure to ask them about their background and to see some case studies.  Few are also branding experts.  It’s so critical that anyone you hire marry both of those talents in some way shape or form.

And again, like I said, I don’t believe that branding in the traditional sense is dead either.  There are still clients for whom full page, glossy, color ads in consumer or trade magazines still make sense.  Who need a television or an outdoor campaign.  Or all of the above. 

It’s just important that your marketing plan make the most of all avenues available to reach potential clients.  And now there are some new opportunities for reaching them.  Which is cool.   And it’s more measurable than traditional branding.  Which is even cooler. 

And once your market is analyzed and the best potential medium identified, you can combine them all for a bang-up-killer marketing campaign with a much more diverse reach than ever before to brand yourself.

How cool is that?

by Tracy Marlowe





The Evolution of Marketing in San Antonio

13 02 2009

It’s really been interesting to see the impact that the deflating economy has had on the marketing industry.  I’ll have to admit that, a couple of years ago when the real estate market first begun the down slide and the economy started going in the tank, I was still amazed to see that the advertising industry seemed to be remaining strong. 

In past recessions, I’d seen that as soon as the economy started to constrict, the clients started slicing and dicing our marketing budgets with no abandon.

This time around, the agency I was working at at the time, was still growing like gangbusters.  And the clients were still spending copiously.

Now I think they were all just in denial.  Because two years later, the recession has hit all businesses square in the face and the marketing industry has changed more than I have ever seen.

The good thing is that our agency is actually still growing and going strong.  Because of our business model, no brick and mortar = low overhead and less cost and more value for clients, we’re seeing more and more clients, even big clients, who are looking for a smarter way to leverage their budgets and who are happy to go with a boutique agency with senior level talent and full service with a smaller price tag.  Seems like a no brainer to me!

The other interesting trend we’ve seen is that clients are really looking for creative ways to engage their customers.  The days of soley traditional branding campaigns seem to be a thing of the past.  Not that branding is dead, mind you!  God forbid.  A strong brand is still essential. 

But as technology grows, we continue  find better ways to filter out advertising messages as we seek out our entertainment and information (think Tivo/DVR, XM Radio, Pop-up blockers, etc.), making it more difficult to get our marketing messages to the right, receptive market. 

Plus, it seems like traditional advertising just keeps getting more and more expensive and less and less effective.  These days, the best way to really reach and, more importantly, engage a clients’ customers is to catch them when they are actually in the mindset of seeking out information on your product. 

Instead of utilizing only traditional outbound marketing (i.e. advertising, trade shows, cold calling, eblasts, direct mail, etc.), clients of today’s economy must include a strong mix of inbound marketing in their marketing plans (i.e. search engine optmization, blogging–to include writing blogs as well as reading and commenting on blogs, participating in social media such as Twitter, Facebook, LinkedIn, etc.). 

Every companies’ customers are already out on the web seeking out information on potential products and services.  Of course, you want them to find you when they do!  Not only that, but they are having conversations about those products and services.  Making commentary.  Sharing opinions.  It’s so important to know what they are saying and be prepared to participate in the conversation.

Best of all, social media and search engine optimization is way less expensive than traditional media and can be much more targeted and viral.   

As the marketing arena continues to evolve from pressures in the economy and demands by clients for more direct responses to their marketing spend, we’ll continue to see a shift towards more inbound marketing and less outbound marketing.  I have no doubt.

We saw the writing on the wall pretty early.  So our agency has luckily already jumped all over this marketing revolution for our clients and are continuing to educate ourselves everyday and stay on top of it so we can make the most of these opportunities for our clients.  It’s been exciting to see the phenomenal results we’re already getting through strategic search engine optmization as well as leveraging the blogosphere and social media for our clients. 

It’ll also be interesting to see the effect that this has long term on our industry.  Will marketers who cling to traditional methods eventually fall by the wayside?  I’m thinking, probably so. 

These are just my thoughts, but I’d love to hear from you.  What do you think of social media?  Do you think it’s just a fad?  Have you seen any big marketing shifts in the company you work for?  Do you think that social media will eventually cause traditional media to get less expensive in order to compete (one can only hope!)?  We’d love to hear your thoughts!

by Tracy Marlowe








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