Creative Noggin Rebrands Nix Health After 80 Years

30 11 2010
Old Nix Logo

Old Nix Logo

We were very excited this fall to launch the new brand for our client, the Nix Health Care System.  It’s very rare that we get the chance to do a total brand makeover for a client, from head to toe.  But this was one of those very rare opportunities.

John Streiby, Nix Health CEO, was very forward-thinking when approaching their face lift.  “For 80 years, the Nix has been San Antonio’s best kept secret.  But that is about to change.”

Creative Noggin was honored for the opportunity to work with the Nix as they sought to reintroduce themselves to their San Antonio patients and prospects.

“They have a very interesting story to tell” says Marlowe. “It’s not your traditional health care system. We aimed high and strived to create a campaign that would do justice to Nix’s distinctive positioning.” 

New Nix Logo + Tagline

New Nix Logo + Tagline

Read more: After 80 years in the health care industry, Nix is rebranding itself | San Antonio Business Journal





What is a virtual advertising agency anyway?

2 12 2009

One of the things that has really helped us to set our agency apart is our unique business model.  It is turning into a boon for our agency time and time again. 

Our agency is a virtual advertising agency.  Basically, what that means is that everyone who works for us works from  home.  That translates into lower overhead for our clients and a lower hourly cost to our clients.  It also means a more focused utilization of our clients’ marketing dollars since we don’t have to pay for receptionists, building rent, fancy conference rooms, furniture, office equipment, etc.

Why virtual, you ask?  It’s funny, but after years of working at larger, full service advertising agencies and managing some of the agencies’ larger accounts, I realized that many of my longtime clients had never even set foot in the agency.  I even had a client with whom I worked overseas for years and the two of us had a fabulous working relationship–even though we never met! 

So, who needs an office!?  Between the power of the Internet and just picking up the telephone now and again, there was really no need.  Unless it was just to keep tabs on everybody and make certain that they are doing their work.  But I realized that, if you work only with self starter-types who are experienced with managing their time and who feel accountable for themselves and making certain they produce the best possible work, you don’t need to manage someone in person.  They can manage themselves as long as they meet their deadlines. 

As much as I love having face time with the people I’m working with, you can just as easily pick up the phone and call someone to chat as to walk into their office to chew the fat.  And when face-to-face brainstormings are needed, there are plenty of coffee shops stocked with caffeine and sugar laden goodies that serve as awesome conference rooms for creative types. 

With much less water cooler gossiping and more concentrated, less interrupted computer time, I find that we are more productive and produce a better end product.  That also means a faster turn time and better strategy and creative for our clients, which they love.  Go figure!

The other nice thing, that I’m seeing is really helping us to win business, is our ability to piece together work teams to meet the needs of our clients rather than just staffing teams based upon who has the bandwidth that is already on-staff.  Since we don’t have any full-time employees, we can matchmake a powerhouse team based upon their experience.  For example, we just won the Fredericksburg CVB account partly because we were able to build a team to work on their account with an average of 15+ years of tourism expertise and experience.  They were truly impressed!

The current economic situation has also helped us tremendously.  Marketing and advertising dollars are often the first place that companies look to trim their spending when the going gets tough.  Needless to say, moving to an agency that is full service like a larger agency but has lower overhead, lower costs, straight-laced billing (no confusing line items and unexpected charges due to larger agency administrative and overhead expenses), more experienced teams with outstanding creative product is pretty much a no brainer!  Or at least many of our current clients find that it is! 

So that’s the scoop on a virtual advertising agency.  Not that other industries couldn’t operate as effectively on a virtual platform.  Do you know of another successful virtual company?  Do tell! 

For more information on virtual advertising agencies, I recommend this great article.

–Tracy Marlowe





San Antonio Ad Agency Lands Demanding New Client

9 10 2009

Creative Noggin is proud to announce our newest, most demanding client ever. He’s a brand new start up and despite his apparent lack of communication skills and complete inability to understand the value we bring to the table, we’ve got to admit, he is definitely our cutest client!

We can already tell that he sees things from a completely different perspective, so there’s bound to be many sleepless nights, unnecessary temper tantrums and perhaps some reverse psychology in the works when trying to sell ideas. But we’ll do such a great job he’ll be, pardon the expression, peeing in his pants with excitement.

Introducing Hudson Everett Marlowe. Born October 5th weighing in at 8lbs 1oz and stretching 20″. Congratulations Tracy,  Mike and Maya (big sister)!

MAKE MY LOGO BIGGER!

MAKE MY LOGO BIGGER!

by Trish McCabe Rawls






San Antonio Ad Agency Celebrates Anniversary

22 07 2009

It’s hard to believe that I’ve had Creative Noggin for 9 years now. Seems like just yesterday I was trudging through agency cubicle land, bleary-eyed with my daily Diet Coke in hand. And just the other day, I celebrated one year with my business partner, Tracy Marlowe. Although we simply celebrated with a quiet lunch before a meeting with one of our web partners, we reflected on how fast the past year has gone by.

Tracy Marlowe & Trish McCabe Rawls
Tracy Marlowe & Trish McCabe Rawls

I had always liked having “my own deal”  but one of the best business decisions I made was to partner with a smart and experienced account director. I always wanted a partner – even from day 1 nine years ago. But never really met anyone I trusted and felt right about. Until Tracy and I started working together a few years ago. We both have the same work ethic — work hard, work smart, produce great results and let your pedestals hold plants in your back yard instead of yourself.

So this is simply a shout out to Tracy. They say that to better yourself, you should surround yourself with people you can learn from. Thanks to Tracy, I do that every day. (Although sometimes reluctantly.) For those of you who have not had the privilege of meeting her, she is a blond concoction of energy, enthusiasm, intelligence and grace.

Here’s to another year chickadee!

By Trish McCabe Rawls





Blogging for Business 101: San Antonio AMA Marketing Mastery Series

4 06 2009

Here are my slides from today’s talk on “Blogging for Business 101″ with the San Antonio chapter of the American Marketing Association, as part of their Marketing Mastery Series.

Hope you enjoyed it!    Blogging for Business 101

A quick update to this post (at 11:20am on Thursday, June 4th).  If you’re having any trouble downloading these slides, please feel free to email me at tracy@creativenoggin.com and I’ll be happy to email you a version of the presentation that may be more compatible with your computer (the one posted is from Microsoft Office ’97-’03 since I thought that would work with most systems, but I can also email you an Office/Power Point ’07 version if that works better).  Thanks!

PS.  If you were at the presentation, please feel free to leave your comments here.  I’d love your feedback!  And again, thanks for attending!





Blogging for Business 101: from the San Antonio AMA

28 05 2009

I’m giving a talk next week, June 4th at 8:00 am, on blogging for your business, sponsored by the San Antonio chapter of the American Marketing Association (AMA).  It’s free to members and only $25 for non-members. 

Here’s the skinny on what I’ll be talking about…

Even in a floundering economy, internet marketing is experiencing tremendous growth.  After years of hesitancy by some, it is finally being embraced by mainstream marketers as an extremely high-value, low-cost channel for engaging our target markets. 

One facet of internet marketing that any business, large or small, can easily employ is blogging.  There are many ways that blogging can benefit your business:

  • Establish Credibility.  It positions you as the expert in your industry or on a specific topic relevant to your market.
  • Increase your SEO.  Search Engine marketing provides a phenomenal opportunity to get in front of potential customers who are actually out searching for you!  (Much different from traditional advertising.)  Strategic blogging can help you capture more of that traffic.
  • Build a Community.  A blog gives your company the chance to share your knowledge and perspectives with a large audience and to captivate individuals who share the same viewpoints.
  • Know your Market.  Reading and writing blogs, and engaging in the blog community, gives you a better opportunity to understand your customer and what it is that really makes them tick so that you can better address them with your products and/or services.
  • Low Cost.  Many blogging platforms are free and all it costs you to maintain a blog is time.  Compared to traditional advertising methods this is an extremely low cost with the potential for a much higher return on your investment.

In this one-hour class, we will learn:

  • How to get started.  We’ll explore blog services and what you’ll need to know to easily launch your blog.
  • Who should write your posts.  We’ll talk about who the best person is to write your posts, what “voice” they should use and how to develop a following.
  • What to write about.  Now that the blog is launched, what do you write about?  We’ll talk about how to come up with post ideas and keep the ideas flowing.
  • How to get traffic to your blog.  There are many tricks-of-the-trade that we’ll share on how to promote your blog and boost your traffic.

If you’re interested, you can RSVP by emailing rsvp@sa-ama.org by Monday, June 1st by 5 pm.  Hope to see you there!

by Tracy Marlowe





A huge YES to Internet Marketing. Even if you don’t need it.

27 05 2009

We have a client who had a long-time website that had, like most website, stood out there on the web as basically a brochure for the company.  Who was going to the site?  Mostly people who had heard about the company and were seeking additional information.  Most of their traffic came from email blasts and search engine searches of the company name. 

Enter our company.  We gave them a proposal which included a website update, social marketing and SEO in additional to several other marketing components, including collateral, etc..  They asked what the priorities were in our plan and we quickly responded, “The website.”

They were puzzled.  “But more than 95% of our business comes from referrals.  And we didn’t get a single client through our website last year.  That doesn’t make sense.”

We explained that, since their primary market was aged 26-32 and would be in an information gathering state of mind when they came to them, the Internet was a logical medium for engaging this market.  Especially since they were spread across the country. 

They were a great client, because even though it was outside of their comfort zone, they decided to trust us, as the experts, and invest in some updates. 

So four months and a website update, SEO, blog and Facebook page later…they are now proud believers in the power of the Internet.  The very first month that we implemented some simple SEO practices, they received 19 new applicants through their website.  They were excited and amazed.  And we’re happy to say that their success has continued to blossom.

The moral of all of this?  Two things.  First, just because you’re using a medium or marketing tactic and it hasn’t worked for you doesn’t mean it doesn’t work.  You may not be strategically using it to it’s best potential.

And second.  Basically, history is not always the best predictor of future failures or successes.  The world is changing and different markets and generations act differently than the ones preceding them.  Keep your mind open, continue to learn and trust people who are experts.

I know I could fly fish all day in one spot and never get a single bite.  But with an experienced guide who can help me better understand timing, tell me what rock or tree branch to cast under, what flies to use, and even how to reel a bite in once I’ve gotten a nibble, I could catch a boat load in the same exact spot. 

by Tracy Marlowe





Cameron-Brooks is the best military recruiting agency EVER!

20 03 2009

cblogoc-small2Okay, so maybe I’m a little partial to Cameron-Brooks because they are my client.  A former colleague used to tease me because I always “drank my clients’ Kool-Aid” and I was always more than happy to stand up on my soap box and sing their praises.  But I find that one of the largest benefits to owning my own company is being able to be selective about who I work with.  I won’t sell something I don’t believe in.  And I won’t work with somebody I don’t like.  Life is just way too short for that.

And who would you rather have working on your behalf to promote your company?  Someone who is doing so because they really like you and believe in what you’re selling?  Or someone who is just doing it because it’s their job?

I think you know the answer!

Anyway, back to Cameron-Brooks.  They’re not a large company.  They’re family owned and operated and they are located in the Texas Hill Country, because they love it there and since they can do their work from anywhere, why not do it somewhere that you love?!

But the thing that gets me all a-twitter about Cameron-Brooks is that I don’t think I have ever met a company where the people who work there are so passionate about the work that they are doing.  I have actually interviewed about half of the people in the company, from the top all the way down, and every single person I spoke with there is so incredibly invested in the job that they do everyday. 

What the company does, just so you know, is they work with officers who are considering transitioning from the military to the business world.   They help them to figure out whether or not it’s a good move for them, the things they need to consider, let them know what options they have.  And then, if together they determine that a career in Corporate America would be a good fit, they work with them to prepare for the transition, and then they match them up with the companies who will best help them to obtain their personal and professional goals, including many of America’s top companies. 

The crazy thing is that there are other recruiting firms out there who work solely on commission.  They talk a good talk, but truthfully, their sole pupose is to get that officer to leave the military and then to find some job that they can place them in.  They are looking out for their OWN interest rather than that of the officer.  Because they just want to make the placement and earn the commission. 

Cameron-Brooks, on the otherhand, honestly cares about helping officers to make the best decision for themselves and their family.  First off, many of the Cameron-Brooks‘ employees are former officers themselves, so they have a strong respect and understanding of the military.  So they would NEVER even consider influencing someone to leave the military when staying in may be a better option for them.  I think that’s so stellar. 

Second, they take the time to really, personally, get to know the officers.  They find out what is important to them.  What makes them tick.  What will make them happy in the long run as well as what would be in the best interest of their families.  They care.  Seriously.  I know that every company you’ve ever met says that same thing.  But these people actually do!  It’s really amazing.

Then, they will do whatever it takes to get that officer totally prepared to kick butt at their interviews and to find that officer the best possible companies with whom to interview.  I’ve seen them in action, calling companies and telling them about awesome candidates that they have and getting them all revved up to meet them. 

And they even help the candidates AFTER they have placed them.  At any time, their alumni can call them up and ask for career advice, how to negotiate for a raise, how to interview for a promotion, etc.  They truly value the relationships that they have with everyone they touch.  Whether they choose to go with Cameron-Brooks or not.

There are also several other recruiting firms out there who have basically copied the Cameron-Brooks model.  You can look at their websites and they have basically copied and pasted the verbiage almost verbatim.  I guess that’s a big compliment to Cameron-Brooks, but still its annoying to me when I see that these companies have only 1-3 years of experience compared to Cameron-Brooks‘ 40+ years.  So I hardly believe that they have firm ground upon which to make their claims.

I think the most telling thing of all about Cameron-Brooks is their staff.  They have the most professional, friendly, intelligent and incredible staff that I’ve ever met.  And these people never leave!  They have NO turnover at their company.  That tells me that they know what they’re doing–finding people careers that truly fit them and that they’ll enjoy for the life of their career!  To me, nothing is more telling than that. 

Okay, I’ll get off of my soap box now.  I just really love this client (as if you can’t tell) and really love working with them.  They give me the warm fuzzies everytime I have an interaction with them, which is great! 

Oh, and if you’re a JMO reading this, call this company!  I promise, you’ll be glad you did.

And to anyone else out there who owns or runs a company, you could seriously learn from Cameron-Brooks

First, believe in what you’re doing.  You won’t be successful if you don’t.  Hire people who share that passion.  Again, it’s key to your success.  And make certain that the people you serve, whether selling them a procuct or servicing them, know that you have this passion.  Even your vendors!  Anyone your company touches.  Because down the line, they’ll be your strongest advocate.

Okay, my rant is over!  Any thoughts?

by Tracy Marlowe





Oscar Night at the San Antonio ADDY Awards

23 02 2009

I have been attending these advertising award banquets for years. But every time I won something, it was behind the curtain of ad agencies, either as an employee or a freelance art director and designer.

Until now.

Anyone who knows me, knows it’s a close race between my modesty and my frugality. I have never been one for public displays of self affection when it comes to my work and to actually PAY to have someone judge me? Well, I just never wanted the buyers remorse on that one. Not to mention, the logistics involved for submitting entries — I’ve had house closings that were easier.

(It’s actually kind of funny to see marketing professionals that can juggle the industry equivalent of fire and chain saws on a daily basis but be brought to their knees by a simple entry form and its rules.)
 
However this year, Tracy convinced me we needed to enter some work. “It will be good exposure!” she says in her usual chipper cheerleader voice. OK. OK. But she handled the closing. Ah, I mean the submission.

Being that our partnership was fairly new, most of our work together had been for the agency with which she was previously employed and I was previously retained. In other words, unsubmittable by us. So we entered a few things and were ecstatic to be notified that 4 of our submissions had “made it.”

The theme for this year’s Addy Awards was “Oscar Night” featuring a film entitled “Attack of the Killer Concepts.” The materials highlighted a great illustration of an alien that reminded me of a talented illustrator I dated in college. (He didn’t look like the creature….he just used to draw stuff like that.) And may I say, that creating the concept for this event is a job I would not want. You may as well stand in front of the firing line and get it over with. Creating great creative for creatives is like chewing on tin foil. But this year’s materials and concept were quite fun. And I actually looked forward to going.

I was already writing my imaginary acceptance speeches, (hey even the humblest of us can dream) when Tracy called me a couple weeks before the Addy awards and told me that she volunteered me for something. They were putting together a film to show intermittently at the banquet and wanted to interview a variety of creative types. So when they called Tracy, she said “Sure, Trish would LOVE to do it!”

“It will be good exposure.” she said in her usual upbeat tone.

Oh good grief, I think. Well, at least it’s in the privacy of a studio, and I’ll just drink heavily at the event so I won’t care how they edit me out of context. It’s not like I have to stand up in front of a crowd.

The next day she calls and says she’s volunteered me for something else. Now I’m a presenter at the event. Did I mention I’m not good in front of crowds?

“It will be good exposure.” She said hesitantly.

I knew she was right, like when you’re mom tells you at the time of your first real heartbreak that you’ll eventually forget about him. That’s ok. The next time she called I got her back. I didn’t pick up the phone until the second ring. That’ll teach her!

So, of course, since I was now a presenter, I could thank Tracy for a lovely excuse to go out and buy an expensive dress, with matching expensive shoes and jewelry (Did I mention I’m frugal?) that, just to wear again, I’ll have to go to another expensive $80+ plate event.

The day before the event I wasn’t so much worried about getting up in front of the crowd, or what our 4 Addy-worthy submissions might garner us. No. I had bigger worries…..walking in 3 inch heels. Acceptance speeches long forgotten, I hobbled around my house in jeans, t-shirt and a stunning pair of rhinestone covered strappy sandals. I felt like a warped version of June Cleaver and determined that I would be fine, as long as everything was covered in sticky carpet.

On the big night, we looked great, two hot marketing gals and their handsome spouses donned in tuxedos. I wasn’t sure whether I should renew my vows with my husband or ask him to go park my car.

I managed my part of the presentation ok, despite contact lenses that were starting to rotate, throwing the 12 point type in front of me out of focus and one name that I’m sure I butchered. Luckily, the lights were bright enough, that I couldn’t really see anyone in the audience rolling their eyes or yawning.  

If there is one thing I really enjoy about these annual beauty pageants, it’s seeing old friends and making new ones. Although I am inevitably humbled by the work of all my talented colleagues at these events, I am secretly glad that my clients are not there to realize all the other great talent that is available to them. Seeing all the great work displayed assured me that I could enjoy the majority of the evening just sitting in my seat since the only people that had to go up to the stage were gold medal winners.Trish McCabe and Tracy Marlowe at Addys

Tracy and I were elated when our first gold was announced and I was so proud, I didn’t even feel the rhinestone digging into my pinky toe as I approached the stage. When the second one was announced, I was stunned. And after that, I told her SHE should go up if, by some stroke of luck we got any more. Of course she refused, saying that “this is for creatives, not account executives” blah… blah…blah. I said whatever just assuming we were done with our catwalks anyway. When our third gold was announced I think we both wanted to jump on the tables, but of course, acted very cool and collected.

Although great creative is really about the results it tallys for the client, I must say, it was nice seeing “Creative Noggin” up on that big jumbotron. But I still feel somewhat selfish getting the “glory” while so many others are involved in the final outcome. It’s not just the creative thinkers, it’s the account executives who know how to plan strategically, the clients who take a chance and trust us, the printers who value the quality of your piece as much as you do, and the list goes on.

So, today the awards are sitting appropriately behind me, my strappy shoes tucked in the back of my closet and it’s back to business as usual, hoping next years theme will be something that requires wearing flip flops.

by Trish McCabe








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